Returns & Refunds

Our promise

If a Verre product isn't right for you, tell us within 30 days of delivery and we will refund you in full.

You do not need to send anything back. Skincare is a hygiene product, and shipping half-used bottles around the world helps nobody. Keep it, pass it to a friend, or bin it — that part is up to you.

How to request a refund

Email contact@verreskincare.com with your order number and one line about what went wrong. That is the whole process. You do not need to justify the decision — “it did not suit my skin” is a complete reason.

When you will get your money

We reply to every refund request within 2 business days. Once approved, the refund is issued to your original payment method.

Your bank or card issuer then typically takes a further 5–10 business days to post it to your statement. That part is out of our hands. If more than 10 business days have passed since we confirmed your refund and you still cannot see it, email us and we will chase it for you.

Damaged, wrong, or missing items

If something arrives broken, leaking, or is simply not what you ordered, email us a photo along with your order number. We will send a replacement or refund you in full — your choice. There is nothing to return.

Cancelling an order

If your order has not shipped yet, email us and we will cancel it and refund you in full. Once it is with the carrier we cannot recall it, but the 30-day refund above still applies once it reaches you.

Reasonable use

This policy is deliberately generous and we intend to honour it. We reserve the right to decline a request where there is clear evidence of abuse — for example, repeated refund claims across multiple orders from the same customer, email, or delivery address. This is not aimed at anyone acting in good faith.