Shipping policy

Where we ship

We ship to the United States and to 27 international destinations: Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, and the United Kingdom.

If your country is not on that list, email us at contact@verreskincare.com before ordering and we will tell you honestly whether we can get a parcel to you.

What it costs

United States — Standard: free. On every order, with no minimum spend.
United States — Express: $5.00 flat.
International: calculated live at checkout by the carrier (USPS, DHL Express, or FedEx, depending on destination). You will see the exact figure before you pay.

Processing time

We aim to pick, pack and hand your order to the carrier within 1–2 business days of receiving it. Business days are Monday to Friday, excluding US public holidays. An order placed on a Friday evening will normally be dispatched the following Monday or Tuesday.

You will receive a dispatch email with a tracking number at the moment your parcel leaves the warehouse. If you have not received that email within 3 business days of ordering, something has gone wrong on our end — please email us and we will tell you exactly where your order stands.

Delivery time

Orders are shipped from a warehouse in the United States.

United States, Standard: typically 3–7 business days after dispatch.
United States, Express: typically 2–4 business days after dispatch.
International: varies considerably by destination and by the carrier selected at checkout. Your tracking page will carry the carrier's own estimate, which is more accurate than anything we can state here.

These are estimates based on carrier service levels, not guarantees. Carriers, customs and public holidays all move the dates around, and we would rather give you a range we can hit than a promise we cannot.

If your order is late

If your tracking has not updated in 10 business days, or your parcel has not arrived within twice the estimated window above, email us with your order number. We will open an enquiry with the carrier and keep you posted.

If a parcel is confirmed lost, we will replace it or refund you in full — your choice. You do not need to wait for the carrier investigation to conclude before we make you whole.

And if we simply fail to ship your order in a reasonable time, we will refund you without being asked. A delay is our problem to solve, not yours to chase.

Tracking

You will get a confirmation email as soon as your order is placed, and a second email with a tracking number as soon as it leaves our fulfilment partner. Tracking can take 24–48 hours to start showing scans after you receive the number. That gap is normal and does not mean anything has gone wrong.

Customs, duties, and import taxes

For international orders, any customs duties, import taxes, or handling fees charged by your country are not included in the price you pay at checkout, and are the responsibility of the recipient. We have no way to predict or control what your customs authority will charge.

If a parcel is refused at customs and returned to us, we will refund the order in full minus the outbound shipping cost we actually paid.

Parcels that stall or go missing

If your tracking has not updated in 10 business days, email us with your order number. We will open an enquiry with the carrier. If a parcel is confirmed lost, we will replace it or refund you in full — your choice.

Address errors

We ship to the address you enter at checkout. Please check it. If you spot a mistake, email us immediately — if the order has not been dispatched we can fix it. Once it is with the carrier, we cannot redirect it, and a parcel lost to an incorrect address is not something we can refund.